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Report any violation of the Code of Conduct or legislation safely and confidentially through the available PPC corporate channels.

PPC encourages its employees and those of its subsidiaries, its suppliers and partners, as well as any other interested party, to use the available corporate reporting channels to disclose incidents that constitute violations of the PPC Code of Conduct, corporate Policies, Regulations and procedures, or applicable legislation.

Examples of incidents that may constitute non‑compliance with the principles and values governing the Company may include, indicatively: fraud, breach of trust, corruption, bribery, conflict of interest, theft, embezzlement, forgery, breach of confidentiality and unlawful disclosure of personal data, money laundering, violation of competition law, falsification of financial statements and accounting records, breach of occupational health and safety regulations, violation of environmental legislation and supply chain rules, discriminatory treatment of employees, workplace violence and harassment, threats, extortion, insults, defamation, as well as violations of EU law provisions, as set out in Law 4990/2022 “Protection of persons reporting breaches of Union law".

If you wish to submit a report, you may do so either under your name or anonymously, using the following internal channels:

Electronic Reporting Platform (Whistleblowing Platform), where the report is submitted online through the Company's dedicated electronic platform.

Email the Company's Report Receipt and Monitoring Officer (R.R.M.O.) at whistleandspeakup@dei.gr.

Telephone communication can be made to the Compliance Helpline at +306937386352 (Monday to Friday, 08:30 - 16:30).

Postal letter to the Company’s address: 30 Chalkokondyli St., Athens, 10432, for the attention of the R.R.M.O. marked “Confidential.”

Personal meeting with the Company’s Report Receipt and Monitoring Officer (R.R.M.O.), tel.: 0030 2105238015 (Monday to Friday, 08:30 - 16:30).

We kindly request that reports be submitted with responsibility, good faith, and professional integrity.

Please note that the above reporting channels are not intended for issues related to PPC’s products or services. If you have encountered a service problem with the Company or are dissatisfied with our products or services, if you have a question regarding the operation of a service, or if you wish to submit a request or complaint concerning commercial and/or technical matters, please follow the link Useful documents for electricity customers and complete the “Request Form” or the “Complaint Form” according to the provided instructions. Alternatively, you may submit your request/complaint via email at customercare@dei.gr, or verbally through our Customer Service Call Center at 800-900-1000 (toll-free) or +30-211-2110770 (for international calls, subject to additional charges).

Information

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Operation of Internal Reporting Channels

Information on the Operation of Internal Reporting Channels and the Relevant Submission Procedure in accordance with Law 4990/2022.

Processing of Personal Data

Information on the Processing of Personal Data in the Context of Managing Reports Submitted to PPC, through its Internal Reporting Channels.

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